Answers from your own knowledge base
The bot reads your product list, FAQs, pricing logic, and service terms, so answers come from your material rather than invented detail.
Service 11 · AI Customer Chatbot
AI Customer Service
Answer FAQs and follow up WhatsApp enquiries in one system. An AI customer chatbot answers common questions around the clock from a knowledge base built on your own material, and hands over to a human when it cannot answer. We deploy on your website, on WhatsApp, or both, and because our team runs local AI models and hardware, customer data can stay on your own equipment instead of passing through a third-party cloud.
What this service focuses on
- 24/7 knowledge-base answers
- Human handoff
- WhatsApp routing & cadence
Clear answer boundaries
We define what the bot may answer, such as opening hours, specifications, and booking steps, and what must always reach a person, such as complaints, refunds, and custom quotes.
Human handover when unsure
When no matching answer exists, the conversation transfers to your team instead of the bot assembling a plausible-sounding guess.
Controllable or on-premise deployment
Cloud deployment goes live faster; local deployment keeps processing on your own hardware, which suits businesses handling sensitive customer data.
FAQ
Will the chatbot invent answers?
Language models can produce confident but wrong statements, and we will not pretend that limitation does not exist. Restricting the knowledge base, defining answer boundaries, and setting human-handover triggers reduces the impact substantially, but it stays an ongoing management task.
Is this meant to replace staff?
No. The bot absorbs repetitive low-complexity questions so your team has time for conversations that need judgement and warmth, such as complaints, custom requirements, and customers close to buying.
What do we need to prepare?
Four things: your product or service list, your common questions, your pricing logic (how prices are calculated, not necessarily exact figures), and your service terms. The more complete the material, the more accurate the knowledge base.
Is it finished once it goes live?
No. We review the log of unanswered and wrongly answered questions on a regular cycle and add the gaps back into the knowledge base, which is how accuracy improves over time.
Continue
More for: Cannot convert customers
Jump to another service without opening the menu.
04
Brand Website Build
A website that brings in enquiries and business
13
Shopify Store Building
Customer-first, fast launch, professional Shopify stores that take orders
14
iOS App Development
Build usable iPhone apps ready for App Store launch
10
AI Advertising
ChatGPT advertising: be seen when customers compare products
03
AI Content Training
TrafficHolic × AI Academy HK: learn AI and apply it at work
15
AI Transformation
Diagnose business pain points first, then bring AI into daily operations
All services →
Contact · Email
Want to see if this fits your brand?
Tell us your industry and goals, and we will tell you whether to start here or combine this with another service.
- Usually replies within one business day
- Hong Kong team follows up directly
- Clarify scope first — no hard sell
