User data deletion

1. Scope

These instructions cover personal data for which Trafficholic Limited (brand: trafficholic; Business Registration No. 81174345; registered office: Unit C6, 9/F, Grandion Plaza, No. 932 Cheung Sha Wan Road, Lai Chi Kok, Kowloon, Hong Kong) is the data user, including the website contact form, official WhatsApp enquiries, email, and user identifiers that a trafficholic system actually stores in connection with a Meta (Facebook or Instagram) app review, login, or authorisation.

If trafficholic is only operating a site, ads, or social account for a client and the data belongs to that client’s end users, the client is usually the data user. Send the deletion request to that brand, or contact us as well so we can help pass it on. See the Privacy Policy.

2. How to ask for deletion

Use either route:

• Meta or Facebook app settings: in your Facebook account, remove the trafficholic app or send a data-deletion request. Meta sends a signed request to our callback. We return a confirmation code and a status link on this page.
• Contact trafficholic directly: use the contact page or WhatsApp +852 6898 8500. Write “data deletion” or “Meta data deletion” and give a contact detail we can use to verify you, such as the email, phone, or Facebook name you used.

We may need to verify identity so someone else cannot make the request for you.

3. What we delete, and when

Where there is no legal or contractual reason to keep it, we delete or anonymise enquiry records, contact details, and Meta-app user identifiers that trafficholic controls and that relate to you. Accounting, dispute, security-log, or legally required records may be kept for the period the law requires.

In ordinary cases we complete the deletion, or explain why we cannot, within 30 days of a request we can verify. If we need longer, or the law stops a full deletion, we will say so using the contact method you gave us.

trafficholic.com is not a consumer Facebook Login catalogue. In most cases the website only keeps business-enquiry details you submitted. It does not keep a general Facebook user profile for the long term.

4. Check status with a confirmation code

If the request arrived through Meta’s data-deletion callback, the response includes:

• an alphanumeric confirmation code;
• a status URL on this page with a ?code= parameter.

Open that link to see whether the request was received and how it was handled. If you lose the link, add the code to this page’s URL, for example /data-deletion/?code=YOURCODE.

5. Other rights and contact

Besides deletion, you can ask to access or correct personal data we hold about you under the PDPO. Details are in the Privacy Policy.

Privacy and deletion: the contact page, WhatsApp +852 6898 8500, or email timson@trafficholic.com.